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COVID-19: Committed to serving you.

Unsettling times call for agile thinking, and we aim to do our part to help navigate the challenges associated with the COVID-19 pandemic.

Direct Bank

At CIT Bank, the care of our customers and employees is our priority during this challenging time. 

Direct bank customers can rest assured that your accounts can continue to be managed online or via mobile.  Learn more about our digital tools

Important information about Savings and Money Market Accounts 
In recognition of our customers’ needs during this challenging time, beginning April 23, 2020, the limitation on certain transfers and withdrawals from savings and money market accounts, outlined on page 50 of the Agreement for Personal Accounts, has been temporarily suspended.

Until further notice, customers may conduct unlimited transfers and withdrawals on their savings and money market accounts. We won’t charge a fee, send a letter or notice, or take any other action in response to exceeding the customary six-transfer/withdrawal limit. 

If you are an existing customer and have been affected by COVID-19 and need assistance, please contact us to discuss options to more easily access your funds such as waiving fees for ATMs, overdrafts and early withdrawals on CDs.  

Call Center

Call: 855-462-2652 (within U.S.) 
Call: 626-535-8964 (outside U.S. - toll call) 

Call Center Hours
Monday through Friday: 9 AM — 9 PM (ET) 
Saturday: 10 AM — 6 PM (ET) 
Sunday: Closed

Connect with us on social

   

Mortgage customers

Mortgage customers that are impacted by COVID-19 and are in need of assistance are encouraged to reach out to discuss forbearance or other options. 

Call: 800-781-7399

Call Center Hours
Monday through Friday: 9 AM — 8 PM (ET) 
Closed weekends and holidays

Retail Branches (formerly Mutual of Omaha Bank)

The care of our customers and employees is our priority during this challenging time, and as an essential business, we are here to assist during the COVID-19 pandemic. 
 
You can rest assured that your savings are safe and secure with us and your account is FDIC-insured. Our online services and ATM network are available to you 24/7. You can also safely bank from home or make your deposits via our Mobile App.  Learn more.

Important Information about Savings and Money Market Transactions

Effective April 23, 2020, the limitation on certain transfers and withdrawals from savings and money market accounts, has been temporarily suspended. 
  
Until further notice, customers may conduct unlimited transfers and withdrawals on their savings and money market accounts. We won’t charge a fee, send a letter or notice, or take any other action in response to exceeding the customary six-transfer/withdrawal limit.  

Branch information

If you need to come in to one of our branch locations, we are open and operating with modified hours. We are also taking enhanced cleaning measures in line with official guidance and implementing social distancing protocols.  

  • Branches are open 10 a.m. – 2 p.m., Monday through Friday, and closed Saturday.
  • Branch lobby traffic is limited to five customers at a time, in support of social distancing recommendations.
  • Drive-thru branches will provide service via the drive-thru only, 10 a.m. – 2 p.m., Monday through Friday.
  • In accordance with local guidance, Nebraska branch lobbies will be closed and accepting appointments for in-person services 10 a.m. – 2 p.m., Monday through Friday and closed Saturday. Please contact the branch to make an appointment. Locations in Nebraska that have a drive-thru will also be offering drive-thru service 10 a.m. – 2 p.m., Monday through Friday.
We have expanded cleaning every day in our branches to include using hospital grade germicide solution and CDC-approved sanitizers. This also includes regularly cleaning counters, door handles and other frequently touched surfaces, and disinfecting ATMs. Locate a branch.

Support

If you have been impacted by COVID-19 and need our support, we are here to help. Please reach out to discuss options such as waiving fees for ATMs, overdrafts and early withdrawals on CDs. 

Call: 866-351-5646

Call Center Hours
Monday through Friday: 7 AM - 7 PM Central
Closed weekends and holidays 

Mortgage customers that are impacted by COVID-19 and are in need of assistance are encouraged to reach out to discuss forbearance or other options. 

Call: 877-471-7896  

Frequently Asked Questions

Direct Banking FAQ

Learn more

 Retail Branch Banking FAQ (formerly Mutual of Omaha Bank)

Learn more

Commercial Banking: We’re here to help.

We've been focused on delivering solutions to our business clients during this challenging time.

Main Street Lending Program (MSLP)

To support our commercial clients, CIT is participating in the Federal Reserve's Main Street Lending Program (MSLP). To see if the MSLP is right for your business, please review the details of the program. If you meet the program criteria and are interested in obtaining a MSLP loan, please email MainStreet@cit.com for more information and to see if you qualify.

Paycheck Protection Program (PPP)

Please note we are no longer taking applications for PPP loans. We continue to monitor and expect updates of the rules pertaining to PPP loan forgiveness and once they seem settled and our portal to receive loan forgiveness applications is launched, clients who received a PPP loan through CIT will be notified directly with instructions about the loan forgiveness application process.

Commercial Deposits

For our commercial and community association banking customers who use the Promontory Insured Cash Sweep (ICS) product, withdrawal limits on savings and money market accounts have temporarily been lifted to assist our customers during this difficult time. Please review this ICS addendum to your Deposit Placement Agreement to learn more.

Ways we are helping

Umbrella over city illustration final

Supporting our communities affected by COVID-19

CIT has committed $1 million in support of communities affected by COVID-19. These resources will provide some immediate relief to New York City and L.A. County, the respective headquarters for the company and its bank subsidiary. In addition, it will provide support for several community initiatives across the company’s footprint that aim to provide relief to those impacted by the pandemic.

Learn more
Media worker illustration with masks

Financing the fight against COVID-19

CIT’s financial support is helping clients supply protective masks to consumers and healthcare providers nationwide. It’s another example of how CIT empowers our clients with the financing they need to achieve their goals. We’re proud to play a role in helping fight the spread of COVID-19 in communities across the U.S. 

CIT's Financial Support Helps Designers Create Protective Masks with Style

CIT Financing Speeds Protective N95 Masks to Healthcare Workers

illustration of woman at desk - final

Personal Finance Empowered

CIT and its California retail franchise, OneWest Bank, support financial well-being for all through Personal Finance Empowered. This free, online educational tool centers on topics critical to personal finance management in the face of the COVID-19 pandemic, including building savings, mortgage education and retirement planning.  

Check it out

Contact Us

If you have been affected by the COVID-19 pandemic and need assistance, please reach out to us.

Call: 855-462-2652 (within U.S.) 
Call: 626-535-8964 (outside U.S. - toll call)

Current hours
Monday through Friday: 9 AM — 9 PM (ET) 
Saturday: 10 AM — 6 PM (ET) 
Sunday: Closed


Formerly Mutual of Omaha Bank

Call: 866-351-5646 (within U.S.) 

Current hours
Monday through Friday: 7 AM — 7 PM (CT) 
Saturday and Sunday: Closed

For information on our Southern California retail branch bank OneWest Bank, visit: www.onewestbank.com


For home loan questions

Call: 800-781-7399
Monday through Friday: 9 AM — 8 PM (ET) 
Closed weekends and holidays

For former Mutual of Omaha Bank home loan questions

Call: 877-471-7896

Connect with us on social

Other COVID-19 resources

For updates and guidance on COVID-19, visit the Center for Disease Control and the World Health Organization.

Center for Disease Control - Coronavirus (COVID-19)

World Health Organization - Coronavirus (COVID-19)