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    Frequently Asked Questions (FAQs)

    Find the answers to your frequently asked questions below or contact us for more information.

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  • Lease FAQs

    What is interim rent?

    Interim rent is billed and due prior to your first monthly payment.

    What does interim rent cover?

    Interim rent covers the time period from when we release the funds out to your vendor up until the first full billing cycle. Please note: The interim rent is a one-time, pro-rated amount.

    Do I need insurance?

    Per section 10 of your contract, the equipment you are financing needs to be insured.

    What are my insurance options?

    You have the option to provide your own insurance OR you can be placed into our insurance program. If you do not
    supply us with your own insurance, we will automatically enroll you into our insurance program and apply a monthly
    fee. If you would like to provide your own insurance, please contact the Insurance Processing Center at 866-900-7186.

    How can I contact Customer Service with more questions?

    Submit specific requests for schedules, copies of your documents, etc. by creating an account at
    https://account.cit.com or by calling 800-253-0157.

    Invoices (for ACH customers)

    In an effort to become more environmentally conscious, we have discontinued our paper invoice service. Please log in to your account to check your contract status and next payment information.

  • Loan FAQs

    When is my loan eligible for renewal?

    Your loan may be eligible for renewal once your contract is roughly 50% complete. Please call 603-501-1056 to discuss your renewal options - customers often qualify for more funds!

    Where can I check my remaining balance, payment information, and contract details?

    You can access all this information and more by creating an account at https://account.cit.com. It only takes a few minutes!

    How can I contact Customer Service with more questions?

    Submit specific requests for amortization schedules, copies of your documents, etc. by creating an account at
    https://account.cit.com or by calling 800-253-0157.

  • We're here to help

    Can't find what you're looking for? Get in touch with us. We'd be happy to discuss your questions or problems.