In accordance with the federal Real Estate Settlement Procedures Act (RESPA) & Regulation X (12 CFR Section 1024 .35 and 1024.36), borrowers have the right to notify their servicer of an error regarding the servicing of their closed-end mortgage loan or to request information related to the servicing of their closed-end mortgage loan. When you write to your mortgage servicer to ask for information or to complain about certain errors, the servicer generally has five days (excluding Saturdays, Sundays and federal holidays i.e., business days) to acknowledge your letter. The servicer generally has 30 to 45 business days to fix the error or send you the information you requested or investigate and explain why no error occurred or the information is not available. For certain errors related to foreclosure, servicers must respond prior to the date of any foreclosure sale. If the servicer thinks it didn't make an error, it has to explain in writing why. If it can't find the information you want, it has to explain why the information isn't available.
Examples of "errors" include when the servicer:
As part of this law, servicers may designate a specific address to which all error notices and information requests must be submitted.
CIT Bank, N.A.
2900 Esperanza Crossing
Austin, TX, 78758
Please note that you must include the Mail Stop code (CITB-99), to ensure your request is covered by these legal protections.
Error Notices and Information Requests must include your name, account number and a specific description of the error or a detailed list of the information being requested.